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• Question

• For simplicity I'thousand posting the open SR: This seems to be a new outcome with no real resolution so far.

  Saturday, Baronial 21, 2010 six:xviii:43 PM GMT

  uninstalled and reinstalled Sign in app
  opened port tcp 443 on router
  still no change...grrrrr!

  Saturday, August 21, 2010 v:52:52 PM GMT

  found this in the sign in log files: non load type 'Organization.Security.Authentication.ExtendedProtection.ExtendedProtectionPolicy

  Found this KB article that addresses this issue: http://support.microsoft.com/kb/2262911

  Practical fix - did not fix issue
  Uninstaled .Net 3.5
  installed .Net 4
  Reinstalled .Internet 3.v

  Nevertheless no resolution.

  Sabbatum, Baronial 21, 2010 12:52:47 AM GMT

  Hello David,

  Apropos your service request 100820-000011 I would like to try a cacls command. This is used when the following has occurred "The appropriate rights have non been granted to the private key on the calculator." David I chosen 425.514.3333 and left a voice mail message. I see in your initial request information y'all said you have Port 447 open but we need to brand sure Port 443 is open. I would like for you to try the following:

  Run Windows Update to brand sure you have all of the recommended updates that are .Cyberspace Framework besides any critical ones.
  Make sure .Net Framework version iii.5 is install is installed
  Re-install the Microsoft Online Services Sign In application

  Please update the Service Request in the Microsoft Online Administration Middle or call united states at 866.441.8425 if you have any questions.

  Nope that did non work. I am home now and all weekend if you want to telephone call. From my enquiry this seems to be a adequately new issue. I volition run a mosdal written report and send it. Will besides effort my own troubleshooting.

  oh but to let you know "The appropriate rights accept not been granted to the private central on the computer" is not the error or cause.

  Thanks.

  Friday, August 20, 2010 7:29:02 PM GMT

  Apropos your service request 100820-000011 I would similar to try a cacls control. This is used when the following has occurred "The appropriate rights have not been granted to the individual key on the computer." David I called 425.514.3333 and left a message that I called. Is this a skilful number to telephone call you? If not, what is a good number and what times would you similar to be called?

  To grant the appropriate rights to the private fundamental, follow the steps below:

  one.Commencement Command Prompt. To exercise this, click Start, click Run, type cmd, and then click OK.
  two.At the control prompt, type the post-obit command, and then press ENTER:
  cacls "%appdata%\Microsoft\Crypto\RSA" /t /e /c /g "%username%":F
  iii.Close the Command Prompt window.
  4.If Internet Explorer is running, close Internet Explorer.

  Friday, August 20, 2010 12:10:37 PM GMT

  Thanks for the quick reply. Unfortunatly these solutions do non utilize. The workstation in question is at dwelling and not backside a proxy. I have already opened the correct ports, etc; I'thousand pretty tech savy.

  What else you lot got?

  Friday, August twenty, 2010 i:21:29 AM GMT

  Please log into your Microsoft Online Admin Eye and nether the Services Tab update your request with the post-obit:
  Try Port 443

  Method ane: Make sure that the computer is continued to the Internet. Verify the post-obit:
  Make sure that the computer is assigned a valid IP accost.
  Verify the physical network connections.

  Method 2: If you lot have verified that the computer is connected to the Cyberspace, you must besides verify the Proxy Settings in Internet Explorer:
  one.Shut all Internet Browsers.
  2.Click Starting time, click Command Panel, and so click Cyberspace Options.
  3.Click the Connections tab, and then click LAN Settings.
  4.Verify that the Proxy Server information is fix correctly for your network.

  Method 3: Add together *.microsoftonline.com to the Proxy Settings Exceptions list in Net Explorer.
  1.Click First, click Control Panel, and then click Internet Options.
  ii.Click the Connections tab, and and so click LAN Settings.
  3.Under Proxy Server, click Advanced.
  2.Under Exceptions, type "*.microsoftonline.com"
  iii.Click on OK until Net Options dialog box is closed.

  Are y'all behind a firewall?
  Did yous use port 443?

  
  

  Friday, Baronial 20, 2010 12:28:09 AM GMT

  Error:
  The service is currently unavailable. Please try again later. If problems continue, contact your service administrator.

  Troubleshooting:
  ran dotnetfix
  opened port 447
  uninstall and reinstall

  Works fine on another workstation on a different network.

  Take searched everywhere for a resolution and all answers point to opening an SR.

  Do you have a quick fix?

  Thank you.

  • Edited by Sunday, Baronial 22, 2010 4:00 PM took out uneeded info

Answers

• Thanks for the update....maybe my issue is intermitten before this known outage...I promise.

  Please let me know when this outage is resolved.

  Thanks again.

  • Marked equally answer by Rick Pennington Moderator Fri, September three, 2010 6:31 PM

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